Problematic Property Solutions, we are committed to protecting your privacy and ensuring that any personal information you provide to us is handled safely, securely, and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

In the course of delivering our services, we may collect and process the following types of personal data:

Contact Information: Name, address, email, and phone number.

Property Details: Addresses, condition reports, and photographs.

Tenant Details: Names, tenancy agreements, rent history, and any relevant communications related to property misuse or damages.

Legal Information: Notices served, legal correspondence, or other documents relevant to property disputes or claims.

Service Records: Notes on property assessments, repair works, clearance, or surveillance activity.

We only collect information that is relevant to the services we provide and necessary for fulfilling our contractual or legal obligations.

2. How We Use Your Information

We use the personal information we collect to:

Provide property damage assessments and solutions.

Coordinate and manage property repairs and maintenance.

Conduct legal assessments or support related to problematic tenants or misuse.

Offer clearance, removal, and waste disposal services.

Arrange security measures including surveillance and monitoring.

Maintain internal records, invoices, and client history.

Comply with legal or regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties only when necessary, such as:

Licensed contractors or repair professionals.

Legal professionals assisting with property disputes.

Waste removal or clearance providers.

Security service providers.

Regulatory or legal authorities, if required by law.

All third-party service providers are required to process your data securely and only for the intended purpose.

4. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. This includes secure storage, restricted access to sensitive files, and password-protected systems.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, including satisfying any legal, accounting, or reporting requirements. In general, property and service records are retained for a period of 6 years unless a longer retention period is legally required.

6. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data (subject to legal requirements).

Object to or restrict the processing of your data in certain circumstances.

Request a copy of your data in a portable format.

To exercise any of these rights, please contact us.